Introduction: Assuring the quality of care and patient safety are central pillars of health sys¬tems, in order to respect patients’ dignity and autonomy. On the basis of these principles, healthcare systems should consider users’ personal characteristics to evaluate their satisfaction with services; however, most user satisfaction surveys only ask about general issues, such as infrastructure and wait times. The objective of this study was to evaluate socio-demographic and clinical factors related to parent/caregiver’s user satisfaction in a tertiary pediatric hospital located in Santiago, Chile.
Materials and Methods: The Pediatric Acute Care questionnaire was adapted and applied to 304 parents/caregivers. Psychometric characteristics were evaluated, and a generalized linear model was applied to obtain socio-demographic and clinical factors related to the user satis¬faction score.
Results: Parents/caregivers who perceive their child’s health as ‘good’ obtained, on average, 4.64 more satisfaction points than those who consider their child’s health as ‘bad’ (IC95% 0.9 – 8.38; p=0.015). Likewise, as a child’s age increases by one month, satisfaction increases by 0.0026 points (IC95% 0.01 – 0.041; p=0.001). Nonetheless, each additional day a child is hospitalized decreases user satisfaction by 0.06 points (IC95% -0.69 – -0.003; p=0.034), holding other variables constant.
Discussion: User satisfaction is associated with parents/caregivers’ personal characteristics. Health workers should consider these characteristics in order to deliver better care, adjusted to their users’ needs.
Yasna K. Palmeiro-Silva, University College London. Institute for Global Health
Institute for Global Health, University College London, Londres, Reino Unido.
Escuela de Enfermería, Universidad de Los Andes, Santiago, Chile.
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How to Cite
Concha-Gutiérrez, C., Rivas-Riveros, E., Espinoza-Quiroz, P., & Palmeiro-Silva, Y. K. (2020). Sociodemographic and clinical factors associated with caregivers’ satisfaction in a tertiary pediatric hospital. Revista Chilena De Salud Pública, 24(1), p. 40–48. https://doi.org/10.5354/0719-5281.2020.57584
